FanDesk

FanDesk is a helpdesk for support teams that need tickets, SLAs and a knowledge base in one place.

• Ticket lifecycle: open, in-progress, on-hold and closed, with priorities, assignment and bulk actions
• SLA policies: rule-based due dates that respect business hours and holidays, not naive clock time
• Threaded conversations: public replies, internal notes, drag-and-drop attachments
• Knowledge base: categories, full-text search, featured articles, helpfulness voting
• Notifications: email, Telegram, SMS and in-app alerts by event and role
• Reporting: agent performance, SLA compliance, ticket trends, activity logs
• Org model: branches, departments and teams, with role-based access (admin, supervisor, agent, expert, customer)
• Bilingual UI: English and right-to-left Persian with direction switching, plus canned responses

Cloud plans start at $29/mo (3 agents). It can also run self-hosted on your own servers with Docker.

Built by Fanpino, Dubai, UAE.